This Limited Warranty ("Warranty") is issued by Tabvelo. Your rights under this Warranty are in addition to, and separate from, any legal rights you may have as the purchaser of the product. This Warranty does not affect those legal rights.
Before your first ride, please read the manual included with each product. The manual contains important safety information, as well as instructions on assembly, usage, and maintenance.
As explained in more detail below, Tabvelo warrants that the product, when used under normal conditions and in accordance with Tabvelo’s published guidelines, will be free from defects in materials and workmanship for a limited period starting from the date of original retail purchase. These guidelines include but are not limited to the product's technical specifications, user manuals, and service communications. "Original retail purchase" refers to the purchase of a new product directly from Tabvelo.
Details are provided below.
Warranty Period
The warranty is valid for 2 years from the date of purchase by the original buyer ("Purchaser").
Any repairs or replacements made during the warranty period will not extend the original warranty duration.
The warranty is automatically registered when the original purchaser orders and receives the product from our official online store and is applicable only to the original purchaser.
Warranty Coverage
A.Frame
The structural integrity of the frame or frame set is warranted to the original retail purchaser for two (2) years from the original retail purchase date. Paint and decals are not covered.
The warranty does not cover frame issues including but not limited to:
- Corrosion
- Paint fading, scratches, or cosmetic damage from impacts
- Impact damage
- Irreversible modifications (e.g., drilling or welding)
B.Battery
The battery carries a 2-year prorated warranty, and only Tuttiosport is authorized to evaluate and confirm battery defects.
Battery issues not covered include:
- Charging with an unauthorized or incompatible charger
- Improper use of the charger
- Broken or tampered seals
- Use of the battery in any equipment other than the designated bike
C.Components
Original parts and components come with a 2-year limited warranty. (For replacements requested after 14 days from bike receipt, shipping fees will apply.)
The warranty does not cover:
- Labor charges for part replacements or modifications
- Damage caused by accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other activities inconsistent with the intended use), improper storage, exposure to liquids, chemicals, moisture, abrasives, sand or dirt, negligence, or abnormal physical, electrical, or electromechanical stress
- Scratches, dents, or cosmetic damage not caused by the seller
- Removed, defaced, altered, or unreadable serial numbers or barcodes
- Damage caused by accessories, products, or peripherals not supplied or approved by tabvelo
- Defects due to incorrect assembly, testing, operation, maintenance, installation, repair, or adjustment not in accordance with assembly instructions or user manual
- Damage due to external causes such as collisions, fire, flood, storms, lightning, earthquakes, extreme weather, theft, blown fuses, or improper power supply
Wear and Tear
Wear and tear refers to the natural and inevitable degradation that occurs through normal use. For example, even with proper maintenance, your freewheel and chain will eventually wear out and need replacement. Similarly, scratches or other superficial damage to paint or decals can result from regular use and environmental exposure. Over time, squeaking or noises during riding may occur and usually indicate the need for maintenance.
Wear and tear items are not covered under warranty. Below is a non-exhaustive list of typical wear items excluded from this warranty: Tires, Bearings, Brake pads, Chains, Freehub bodies, Handlebar grips, Rubber moving parts, Shifter and brake cables & casings,
Spokes, Sprockets, Stripped threads/bolts, Tools, Transmission gears
How to File a Warranty Claim
To file a warranty claim, email support@tabvelo.com with your order number. This information is required for processing warranty part replacements. You will receive a response within 48 hours.
As part of the warranty process, you may be asked to conduct tests and submit videos to assist our technician in diagnosing the issue and providing the best solution. For example, testing the battery with a voltmeter and emailing photos of the results. Tabvelo will assess your case and guide you through any additional tests we may need.
A) What We Will Do
If a component is confirmed defective or damaged through no fault of the user, we will provide a replacement part.
We will replace any parts damaged during shipping.
In approved cases, we may authorize reimbursement for local bike shop repair costs, up to $200 USD.
Unauthorized repairs or modifications are not covered.
Any unauthorized modifications will void the warranty.
B) What We Will Not Do
Tabvelo will not replace any parts without first reviewing photo or video evidence of the damage.
We do not provide warranty service to second-hand owners.
We do not replace any user-damaged parts.
We do not cover third-party service or replacement part fees unless mutually agreed upon before the repair.
If the customer arranges their own shipping, Tabvelo is not responsible for any damage that occurs in transit.
Please refer to our Return Policy for more information.
Parts Replacement
If a component is found to be defective or damaged and the issue is not due to user error, we will ship the replacement part from our warehouse in the U.S., UK, EU, or China.
We will assist you with replacing any defective part.
We will replace any parts identified as damaged during shipping.
If, after a reasonable number of repair attempts deemed acceptable by Tabvelo, the product remains defective, we will provide a replacement product.
If, after reviewing our warranty policy, you believe you have a valid claim, please email support@tabvelo.com.
Disclaimer
Riding any type of bicycle or scooter carries inherent and unpredictable risks that cannot be eliminated. These risks may result in serious accidents, injuries, or even death. Riders are responsible for understanding these risks and ensuring they are adequately prepared for safe riding.
We strongly recommend all customers have their bike inspected and tested by a certified bicycle technician before their first ride.
A thorough inspection of each component helps ensure safety. Due to possible shifting during transit, we do not guarantee that brakes, shifters, motors, stems, rims, spokes, derailleurs, forks, or any other components are securely fastened or adjusted upon delivery.
Before every ride, please inspect your bike thoroughly to ensure all components are properly secured and adjusted.
We are not liable for any damage or consequences resulting from improper use, negligence, or assembly. This includes, but is not limited to, personal injury, property damage, financial losses, severe accidents, or death.
Performance Disclaimer
The listed top speed and range of each bike/scooter are estimated values, not guaranteed performance specifications.
Multiple factors can affect actual performance, including but not limited to:PAS level, Rider weight, Load weight, Terrain type, Slope, Pedaling activity, Wind conditions, Temperature, Tire pressure...Under varying conditions, your actual speed and range may differ from the listed estimates.
Customer Relations
Customer satisfaction is one of Tabvelo’s top priorities. We strive to ensure that every customer is happy with their purchase. However, in rare cases, we may not be able to reach a resolution that fully satisfies both parties.
We understand that when you contact our customer service team, it's because a problem has occurred and you are seeking a solution. We are committed to working with you to resolve the issue promptly. We're happy to assist you, and in return, we ask for your cooperation, understanding, and patience throughout the process.
Our goal is to provide a respectful and friendly customer service experience, and we kindly expect the same level of courtesy in return. We do not tolerate any form of rude, abusive, vulgar, or threatening language directed at our staff or customer service representatives. If such behavior occurs, a warning will be issued. If it continues, Tabvelo reserves the right to deny service, cancel warranties or refunds, and/or permanently cancel orders.
We sincerely hope to avoid such situations and maintain a positive and respectful relationship with all our customers.
Team TabVelo
